Refund & Return Policy

At OCA – Odisha Computer Academy, we strive to provide quality education and services. This policy outlines the terms related to refunds and returns for course enrollments and study materials.

1. Refund Policy

• Course fees once paid are generally non-refundable.
• Refund requests must be submitted within 7 days of admission.
• Requests will be reviewed and approved at the sole discretion of the management.
• No refund will be provided once the course has started or classes have been attended.
• Refunds, if approved, will be processed within 7–14 working days.
• Refund amount may be subject to administrative deductions, if applicable.
• Refunds will be credited through the original mode of payment.

2. Non-Refundable Cases

• After attending classes or accessing course materials
• Failure to attend classes after enrollment
• Change of mind after registration
• Discounted or promotional course enrollments

3. Return Policy

Return policy is applicable only to physical study materials (if provided).

• Return policy does not apply to educational services or digital content.
• Damaged, defective, or incorrect study materials must be reported within 48 hours of delivery.
• Items must be unused and in original condition for replacement.
• Approved returns will be replaced at no additional cost.

4. Cancellation Policy

• Course cancellation requests must be submitted in writing or via email.
• Cancellation approval is subject to management review.
• Approved cancellations may be eligible for partial refunds as per policy.

5. Refund Process

• Submit refund request via email or at the institute office.
• Provide payment receipt and valid reason for refund.
• Approved refunds will be processed within the specified timeline.

6. Contact Us

For refund or return related queries, contact us:

• Email: info@ocaodisha.com
• Phone: +91-XXXXXXXXXX
• Address: Cuttack, Odisha, India